What are the delivery times?
We ship within 1–3 business days. Delivery then takes 5–12 business days, depending on your location.
What materials are used?
Our jewelry is made from high-quality stainless steel — nickel-free, skin-friendly, and resistant to daily use. Our clothing is made from premium fabrics, designed for comfort and lasting style.
Can I exchange or return?
Yes, you can return items within 14 days. The product must be unworn and in its original packaging. Contact us at 💌 info@lunore.nl to arrange a return.
Is the jewelry waterproof?
Yes, our stainless steel jewelry is resistant to water and sweat. We recommend avoiding contact with perfume and chlorine for the best quality.
How do I care for my products?
Store your jewelry dry and separately, and polish gently with a soft cloth. Wash clothing according to the care label — most pieces are machine washable on a delicate cycle.
Do you ship outside the Netherlands?
Yes! We ship throughout Europe and internationally. Shipping costs and delivery times may vary by country.
What payment methods do you accept?
We accept iDEAL, credit card, and other common payment methods via Shopify Payments.
How can I contact you?
Send us a message via the contact page or email us at 💌 info@lunore.nl. We respond within 1–2 business days.